Popular Articles

  1. What are the advantages of creating/modifying a subscription online?

    The advantages of creating/modifying a subscription online are: - 24/7 access. - The ability to immediately see and confirm changes are done correctly. - Immediate feedback when changes are made.
  2. What happens if my credit card is declined on my subscription order?

    Don’t worry, if the credit card is declined we will try to process the payment again. After the third unsuccessful attempt the order will be cancelled, but the subscription will remain active. If the card declines for three consecutive months the su...
  3. Can I use ageLOC LumiSpa iO in the shower?

    Yes. ageLOC LumiSpa iO is designed for use in the shower and other wet environments. To prolong the life of your device, do not drop the device, wash with high-pressure jets, or submerge the device in water for extended periods of time. Ensure that...
  4. Can treatment heads from the LumiSpa be used on the LumiSpa iO?

    Treatment heads for the ageLOC LumiSpa are not compatible with the ageLOC LumiSpa iO due to a difference in the size of the hex nut where the head attaches to the device.
  5. How do I make an order in another country?

    Only Brand Affiliates may order outside their country of sign-up. In order to place an order in a different country, you must have a shipping address inside that country . To change markets, click on the drop-down arrow found in the upper left-han...
  6. How do I qualify for a money back guarantee for Scanner certified products ?

    To qualify for the money back guarantee, you will need to get scanned by the Pharmanex BioPhotonic Scanner before starting any products and then link your Scan Card to a Subscripti0n, with an order for a Scan-Certified product within 7 days. A re-s...
  7. Tax on Rewards

    Do I pay taxes when I receive rewards? When you receive a free item, you will not be taxed on the free item. If you use a Voucher to partially pay for an item, you will be responsible for any additional cost, which may include shipping and t...
  8. What is the Leading Bonus?

    The Lead portion of Nu Skin’s Sales Performance Plan rewards Brand Representatives who work both to sell Products and to help others  create their own Nu Skin sales businesses. The Leading Bonus is based on Sales Volume and is paid, in part, for he...
  9. What makes ageLOC LumiSpa iO unique?

    What makes ageLOC LumiSpa iO unique? Unlike cleansing devices currently on the market, which feature abrasive brush or bristle heads, ageLOC LumiSpa iO features a gentle, more hygienic silicone treatment head that won’t damage the skin. ageLOC Lu...
  10. I purchased my item on a Klarna Financing plan and I would like to return it.

    Please contact our support team at [INSERT MERCHANT RETURNS CONTACT DETAILS] to process your return. Once your return has been processed your Klarna Financing plan will be adjusted.