Klarna Financing FAQ's

We have partnered with Klarna to offer credit as an option when purchasing with us. With the Klarna Financing payment plan, you can spread your payments over [6,12, or 24] months.

To purchase with Klarna Financing, add the product you wish to purchase to your basket and proceed to the checkout as normal. Then select the “Pay Over Time” payment method. This will start your application for Klarna Financing. You will be asked to...

To be eligible for Klarna Financing you must be at least 18 years old and a UK resident. Your application approval is subject to Klarna's review of the details you provide and your financial circumstances. A full credit search will also be performed...

You will need to provide your name, billing address, email address and phone number, as well as your employment and bank details.

In some cases, you may need to pay a portion of the balance as a deposit up front. If this is the case, you will be prompted to make a deposit as part of the Financing application.

Our Financing options are credit plans with repayment terms ranging between 6-24 months. Interest rates will vary depending on the credit agreement offered but will be clearly displayed at the point of checkout The monthly installments will be colle...

During the Klarna Financing application you will be asked to set up a Direct Debit Mandate from your bank account. Klarna will debit your monthly installments from your bank account automatically via this Direct Debit Mandate so you don’t need to do...

If you have selected the Klarna Financing option to pay for your purchase, Klarna will send you an email confirming your purchase details. The email will contain a link to Klarna’s online portal or to download the app, where you can manage your purc...

When you apply for Financing with Klarna, Klarna will make a full credit search with the credit reference agencies who supply Klarna with credit information. The agencies will record details of the search, which can be seen on your credit file, rega...

Please contact our support team at [INSERT MERCHANT RETURNS CONTACT DETAILS] to process your return. Once your return has been processed your Klarna Financing plan will be adjusted.

As soon as the store has registered your cancellation or your return, we will credit the balance back to you or process a refund. This is usually completed within the next 5 business days.