Articles
What makes ageLOC LumiSpa iO unique?
What makes ageLOC LumiSpa iO unique? Unlike cleansing devices currently on the market, which feature abrasive brush or bristle heads, ageLOC LumiSpa iO features a gentle, more hygienic silicone treatment head that won’t damage the skin. ageLOC Lu...
LumiSpa iO Troubleshooting Steps
Troubleshooting If you press the device too firmly onto your skin, the counter-rotating motion will stop, and the device will alert you with one long vibration. Lift the device slightly to resume treatment. If you scrub your face too aggressivel...
Can treatment heads from the LumiSpa be used on the LumiSpa iO?
Treatment heads for the ageLOC LumiSpa are not compatible with the ageLOC LumiSpa iO due to a difference in the size of the hex nut where the head attaches to the device.
Do I need to wash my makeup off before using ageLOC LumiSpa iO?
ageLOC LumiSpa iO conveniently and effectively cleanses away makeup, so you do not need to wash makeup off before using the device. However, some people may like to double cleanse to remove heavy makeup. In that case, you may want to use another cle...
Can I use ageLOC LumiSpa iO in the shower?
Yes. ageLOC LumiSpa iO is designed for use in the shower and other wet environments. To prolong the life of your device, do not drop the device, wash with high-pressure jets, or submerge the device in water for extended periods of time. Ensure that...
Does my ageLOC LumiSpa iO need the stand to charge?
You may have noticed that ageLOC LumiSpa iO doesn’t include a stand. Thanks to the updated design and new charger, the stand is no longer necessary for charging. If you prefer to store your device in a stand, it is available for purchase.
How long does ageLOC LumiSpa iO last after a full charge with the magnetic charger?
ageLOC LumiSpa iO typically lasts at least a week between charges with regular use.
Can I use other, non-LumiSpa treatment formulas or cleansers with the ageLOC LumiSpa iO?
ageLOC LumiSpa treatment cleansers are specifically formulated for use with the ageLOC LumiSpa iO device. They enable the precise cushioning, cleansing, and interaction with the skin, optimising the effectiveness of LumiSpa iO’s proprietary treatmen...
What type of warranty does the ageLOC LumiSpa iO have?
ageLOC LumiSpa iO Replacement and Warranty Information Limited Two-Year Warranty: Nu Skin guarantees your device to be free from defects in materials and workmanship for a period of two years from the original date of consumer purchase. This warr...
How long will my ageLOC LumiSpa iO treatment head last?
A treatment head is designed to last for at least three months when used twice a day. With smart sensors, the LumiSpa iO device will track each treatment head’s actual usage and prompt you when it’s time to replace it.
How do I pair my ageLOC LumiSpa iO with the app?
To get started, download the Nu Skin Vera app from your preferred app store and open the app on your phone. After signing in with your Nu Skin account, go to the Products tab, tap the + button on the My Products page, and select Pair New Device. The...
Do I have to connect with the app to use my ageLOC LumiSpa iO?
You’ll still enjoy all the great skin beautifying benefits if you don’t connect. However, ageLOC LumiSpa iO is created to connect so you can benefit from all the features created exclusively for you, including smart tracking, custom routines, usage ...
Where Can I Find the Serial # and Lot # for My LumiSpa iO Device or Accessory?
LumiSpa iO: With the treatment head removed from the device, the Serial # and Lot # can be found where the treatment head attaches to the LumiSpa iO. LumiSpa iO Treatment Head: The Serial # and Lot# can be found etched into the underside of...
What is included in the box of a newly purchased LumiSpa iO?
A newly purchased LumiSpa iO will included: 1 LumiSpa iO Device 1 Magnetic Charger 1 User Manual