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Policies
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Ordering & Purchasing
Products
Shipping, Delivery, and Returns
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Devices
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Account Management
enJoy Rewards Program
enJoy Rewards General Questions
enJoy Rewards Points
Subscriptions
Subscription General Questions
Subscription Order Now
Skip a Subscription Shipment
Subscription Cancellation
Business Support
Velocity
Policies
Account Management
Commissions
Programs & Platforms
Ordering & Purchasing
Products
Shipping, Delivery, and Returns
Tech Support
Devices
Apps and Website
Corporate Info
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Glossary
Account Management
How do I create an account?
How do I update personal details on my account, if I am a Brand Affiliate?
I’ve forgotten my password. How do I reset it?
Where can I find my Nu Skin ID number?
How do I upgrade my account to Brand Affiliate?
I can’t log into my account. What should I do?
enJoy Rewards Program
enJoy Rewards General Questions
What is the Nu Skin enJoy Rewards program?
What are the benefits of the Nu Skin enJoy Rewards program?
How does the Nu Skin enJoy Rewards program work?
How do I join the Nu Skin enJoy Rewards Program?
Is there a cost to join Nu Skin enJoy Rewards?
Who is eligible to join Nu Skin enJoy Rewards?
What am I agreeing to by joining the Nu Skin enJoy Rewards program?
Do new Members need to opt into the Nu Skin enJoy Rewards program?
Does my tier status expire?
What will happen to the Luxe VIP status I have just achieved after I return an order?
Are VIP and Luxe VIP Members required to have a subscription?
Are Brand Affiliates and above allowed to participate in Nu Skin enJoy Rewards?
enJoy Rewards Points
What are enJoy Rewards Points?
Do I earn SV on the products I redeem with enJoy Rewards Points?
How are enJoy Rewards points earned?
Will I earn reward points on product purchases made in other countries (markets)?
Can I redeem my reward points in other countries (markets)?
How can I tell when my reward points are going to expire?
If I return a product or cancel an order, will the reward points I earned from those products be deducted from my reward point balance?
Are there products that are not eligible to earn reward points or redeem with reward points?
Do I need to have enough reward points to pay for an entire product or transaction?
When are my reward points awarded?
Is there a minimum dollar amount required to purchase to earn reward points?
How can reward points be redeemed?
How can I see how many reward points I have available?
As a Member is there a cap on how many enJoy points I can earn in a single month/year?
As a Customer is there a cap on how many enJoy points I can earn in a single month/year?
As a Brand Affiliate is there a cap on how many enJoy points I can earn in a single month/year?
Do I pay taxes and shipping costs when I use reward points?
Can I return products that I have purchased with reward points?
Can I use reward points at Experience Centers?
Can I use reward points online or through the Nu Skin mobile shopping app?
Can anyone else use my reward points?
Will my reward points expire?
Can reward points be used on promotional packages and items?
What are Rewards points equivalent to?
Will I be taxed on the total purchase amount before or after the discounted price?
If a VIP Member switches to a Brand Affiliate, will they keep their reward points? If so, for how long?
Can you use reward points on subscription packages?
Is there a limit when redeeming my points?
Subscriptions
Subscription General Questions
What are the benefits of having a subscription?
How do I create a monthly subscription?
How do I make changes to the product on my subscription?
Can I have a subscription order shipped more than once per month?
Are there any restrictions to what products I can order on a subscription?
When is the latest I can make changes to my subscription before it ships out?
Will I be notified when my subscription order ships?
What payment methods are accepted for subscription orders?
What subscription features can be managed online?
What are the advantages of creating/modifying a subscription online?
What should I do if I start to acquire too many products?
What will happen if a product is out of stock?
What happens if my credit card is declined on my subscription order?
What is the definition of subscription? Does that mean the same package every month?
How do I change the shipping address on my subscription?
How do I change the billing information on my subscription?
Subscription Order Now
What does "ORDER NOW" on the Subscription Manage page do?
What payment types are accepted with the "Order Now" feature?
How many times can I use the "Order Now" feature with my subscription each month?
Does "Order Now" change my subscription permanently?
If I use "Order Now," will that change my ship date?
How do I ship my subscription products now?
Skip a Subscription Shipment
What does it mean to skip your subscription?
How do I "Skip" this month's subscription order?
How many "Skips" do I have per year?
How long does a Skip last?
If I "skip" my subscription, does it hold all shipments from my account?
Subscription Cancellation
How do I cancel my ADR?
Is there a cancellation fee when I cancel my subscription?
Can I reactivate my ADR once it has been cancelled?
How can I reactivate a cancelled subscription?
Business Support
Velocity
What is Velocity?
Share
Can I sell products that I have purchased?
What is the Sharing Bonus?
Who earns the Sharing Bonus on my personal purchases?
What is the Retailing Bonus?
Build
What are Building Blocks?
How do I begin qualification?
How do I qualify as a Brand Representative?
What do I need to do once I have qualified?
What is the Building Bonus?
What happens if I fall short of Maintenance?
How do I get Flex Blocks?
Flex Blocks FAQ
What is the QBR Double Sharing Bonus?
Lead
I notice that some people have different titles, how do you get these?
What is the Leading Bonus?
What is LTSV and why is it important?
Policies
Social Media
Can I sell Nu Skin products through online marketplaces (such as Amazon, Ebay, Craigslist, etc.)?
Compliance
How much money do Brand Affiliates make?
Policies & Procedures
Am I allowed to do other MLMs, or do I need to be exclusive to Nu Skin?
How can I do a trade show?
Account Management
Sponsor Changes
Am I eligible for a sponsor change?
Who is my sponsor?
Account Changes
How do I terminate my Nu Skin account?
How do I add an associate to my account?
How do I remove an associate from my account?
How do I change my personal account to a business account?
How do I change my business account to a personal account?
Taxes
Do I owe taxes for Commissions paid by Nu Skin?
What is a 1099?
What is a T4A?
Commissions
How do I set up a Direct Deposit?
When will my commissions get deposited into my bank account?
Why didn't my commission get transferred to my Bank Account?
Programs & Platforms
Success Trips
What are Success Trips?
How do I qualify to attend a Success Trip?
NTC
What is Nourish the Children?
What is an Ambassador?
Biophotonic Scanner
What is the Biophotonic Scanner?
Double Sharing Bonus
Weekend Getaways
Ordering & Purchasing
Why is my credit card not working?
What are the accepted payment options?
How do I add to my order?
How do I cancel my order?
How can I see my order history?
How do I receive an invoice?
How do I make an order in another country?
What does SV mean?
Products
Are your products vegan friendly?
Do you test on animals?
Can I use your products if I am pregnant or breastfeeding?
Which skin care products can my child use?
Which Pharmanex products can my child take?
Can I combine different Pharmanex products?
I have a medical condition, which Pharmanex products can I take?
Where do I find a Scanner Operator?
How do I qualify for a money back guarantee for Scanner certified products ?
Shipping, Delivery, and Returns
When will I receive my order?
How much is shipping?
I am missing a product from my order, what should I do?
I have received the wrong product(s) in my order, what do I do?
My order arrived damaged, what do I do?
I haven’t received my order, how do I find it?
How do I track my order?
What is the return policy?
How do I return products?
Do you provide a prepaid return shipping label?
How long does a refund take?
I purchased my products through a Brand Affiliate. What are my rights for returning them?
Tech Support
Devices
ageLOC Lumispa
What is the ageLOC LumiSpa?
How do I use the ageLOC LumiSpa?
How do I clean and care for my ageLOC LumiSpa?
Why is my LumiSpa not working?
What type of warranty does the ageLOC LumiSpa have?
Nu Skin Facial Spa
What type of warranty does the ageLOC Facial Spa have? (US only)
ageLOC LumiSpa iO
What makes ageLOC LumiSpa iO unique?
LumiSpa iO Troubleshooting Steps
Can treatment heads from the LumiSpa be used on the LumiSpa iO?
Do I need to wash my makeup off before using ageLOC LumiSpa iO?
Can I use ageLOC LumiSpa iO in the shower?
Does my ageLOC LumiSpa iO need the stand to charge?
How long does ageLOC LumiSpa iO last after a full charge with the magnetic charger?
Can I use other, non-LumiSpa treatment formulas or cleansers with the ageLOC LumiSpa iO?
What type of warranty does the ageLOC LumiSpa iO have?
How long will my ageLOC LumiSpa iO treatment head last?
How do I pair my ageLOC LumiSpa iO with the app?
Do I have to connect with the app to use my ageLOC LumiSpa iO?
Where Can I Find the Serial # and Lot # for My LumiSpa iO Device or Accessory?
What is included in the box of a newly purchased LumiSpa iO?
ageLOC Boost
What type of warranty does the ageLOC Boost have?
ageLOC Galvanic Spa
What type of warranty does the ageLoc Galvanic Spa have?
ageLOC Galvanic Body Spa
What type of warranty does the ageLOC Galvanic Body Spa have?
Apps and Website
How do I use My Site?
Corporate Info
Contact Us - Original Info
Nu Skin Offices
Contact Us
Management
Who are the founders?
Who is the America's Regional Management?
Who are the Executive Officers?
Who are the Board of Directors?
Company
What is the history of Nu Skin?
What is Nu Skin's Mission Statement?
How do I get to the Nu Skin knowledge base?
How do I submit suggestions or ideas for this page?
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Subscriptions
Subscription General Questions
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How do I create a monthly subscription?
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How do I make changes to the product on my subscription?
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Subscription Order Now
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What does "ORDER NOW" on the Subscription Manage page do?
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What payment types are accepted with the "Order Now" feature?
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How many times can I use the "Order Now" feature with my subscription each month?
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Does "Order Now" change my subscription permanently?
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If I use "Order Now," will that change my ship date?
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Skip a Subscription Shipment
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What does it mean to skip your subscription?
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How do I "Skip" this month's subscription order?
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How many "Skips" do I have per year?
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How long does a Skip last?
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If I "skip" my subscription, does it hold all shipments from my account?
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Subscription Cancellation
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How do I cancel my ADR?
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Is there a cancellation fee when I cancel my subscription?
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Can I reactivate my ADR once it has been cancelled?
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How can I reactivate a cancelled subscription?
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