If your products arrived damaged AND/OR the outer shipping box is also damaged, please email (support@nuskin.com) or click here to live chat with one of our Support Agents, to provide a photograph of the damaged items and box. You will also need to provide the order number and a list of damaged items.
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- What is the Nu Skin Rewards program?
- What are the benefits of the Nu Skin Rewards program?
- Is there a discounted price for Subscriptions?
- How does the Nu Skin Rewards program work?
- How am I rewarded for continual use of my subscription
- How do I join the Nu Skin Rewards program?
- Is there a cost to join Nu Skin Rewards?
- Who is eligible to join Nu Skin Rewards?
- Are Brand Affiliates and above allowed to participate in Nu Skin Rewards?
- Why are Brand Affiliates and above not allowed to participate in the program?
- What am I agreeing to by participating in the Nu Skin Rewards program?
- What is a Subscription?
- Skipping Subscription or Placing a Hold
- Tax on Rewards
- Subscription Pricing
- Nu Skin Vouchers
- Do Nu Skin Vouchers have an expiration date?
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- What are the benefits of having a subscription?
- Are there any restrictions to what products I can order on a subscription?
- What will happen if a product is out of stock?
- What happens if my credit card is declined on my subscription order?
- How do I create a monthly subscription?
- How do I make changes to the product on my subscription?
- Can I have a subscription order shipped more than once per month?
- When is the latest I can make changes to my subscription before it ships out?
- Will I be notified when my subscription order ships?
- What payment methods are accepted for subscription orders?
- What subscription features can be managed online?
- What are the advantages of creating/modifying a subscription online?
- What should I do if I start to acquire too many products?
- What is the definition of subscription? Does that mean the same package every month?
- How do I change the shipping address on my subscription?
- How do I change the billing information on my subscription?
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- Why is my credit card not working?
- What are the accepted payment options?
- How do I edit my order?
- How do I cancel my order?
- How can I see my order history?
- How do I receive an invoice?
- How do I make an order in another country?
- What does SV mean?
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- Why can't I pay with Klarna anymore?
- How can I get approved to pay with Klarna?
- Why was I declined by Klarna?
- How can I increase my eligibility?
- My purchase was denied, why do I still see a transaction to Klarna on my card?
- I have used Klarna before – why have I been declined?
- I have an excellent credit score so why did Klarna not approve my order?
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- How does Pay later in 30 days work?
- Am I eligible for Pay in 30 days?
- Can I have multiple Pay in 30 days orders at the same time?
- What does Klarna consider when reviewing my application?
- What do I need to provide when I make a purchase?
- Will a credit search take place?
- How do I make repayments to Klarna?
- I have been asked to go to the Klarna site. Is this correct?
- Can I pay before the due date?
- Is my payment information safe?
- How do I know Klarna has received my payment?
- What happens if I cancel or return my order?
- I have canceled my order. How long will it take until I receive my refund?
- I have asked for a refund. How will I be refunded?
- What happens to my statement, when I have returned the goods?
- What happens to my statement when I have returned part of my order?
- I still have questions regarding payment, how can I get in touch?
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- How does Pay in 3 work?
- Am I eligible for Pay in 3?
- Can I have multiple Pay in 3 orders at the same time?
- What does Klarna consider when reviewing my application?
- What do I need to provide when I make a purchase?
- Will a credit search take place?
- How do I make repayments to Klarna?
- Can I pay before the due date?
- Is my payment information safe?
- How do I know Klarna has received my payment?
- What happens if I cancel or return my order?
- I have canceled my order. How long will it take until I receive my refund?
- I have asked for a refund. How will I be refunded?
- What happens to my statement, when I have returned the goods?
- What happens to my statement when I have returned part of my order?
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- Do you offer a financing plan?
- How do I place an order using Financing with Klarna?
- Am I eligible?
- What details do I need to provide when I make my purchase?
- Will I be required to pay anything when I apply?
- If I make my purchase on a Klarna Financing plan, will I pay interest?
- Can I set up automatic monthly repayments?
- Will I receive an email confirmation when purchasing with Klarna Financing?
- If I apply for Klarna Financing, will this affect my credit score?
- I purchased my item on a Klarna Financing plan and I would like to return it.
- How long will it take until I receive my refund?
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- Are your products vegan friendly?
- Do you test on animals?
- Can I use your products if I am pregnant or breastfeeding?
- Which skin care products can my child use?
- Which Pharmanex products can my child take?
- Can I combine different Pharmanex products?
- I have a medical condition, which Pharmanex products can I take?
- Where do I find a Scanner Operator?
- How do I qualify for a money back guarantee for Scanner certified products ?
- How do I qualify for the ageLOC Guarantee?
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- When will I receive my order?
- How much is shipping?
- I am missing a product from my order, what should I do?
- I have received the wrong product(s) in my order, what do I do?
- My order arrived damaged, what do I do?
- I haven’t received my order, how do I find it?
- How do I track my order?
- What is the return policy?
- How do I return products?
- Does Nu Skin provide a prepaid return label?
- How long does a refund take?
- I purchased my products through a Brand Affiliate. What are my rights for returning them?
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- What makes ageLOC LumiSpa iO unique?
- LumiSpa iO Troubleshooting Steps
- Can treatment heads from the LumiSpa be used on the LumiSpa iO?
- Do I need to wash my makeup off before using ageLOC LumiSpa iO?
- Can I use ageLOC LumiSpa iO in the shower?
- Does my ageLOC LumiSpa iO need the stand to charge?
- How long does ageLOC LumiSpa iO last after a full charge with the magnetic charger?
- Can I use other, non-LumiSpa treatment formulas or cleansers with the ageLOC LumiSpa iO?
- What type of warranty does the ageLOC LumiSpa iO have?
- How long will my ageLOC LumiSpa iO treatment head last?
- How do I pair my ageLOC LumiSpa iO with the app?
- Do I have to connect with the app to use my ageLOC LumiSpa iO?
- Where Can I Find the Serial # and Lot # for My LumiSpa iO Device or Accessory?
- What is included in the box of a newly purchased LumiSpa iO?
- How do I qualify for the Device Guarantee?
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