At Nu Skin, we make it a priority to not test cosmetic products on animals, nor do we request others to test on our behalf (unless mandated by law and government regulatory agencies). We evaluate our personal care products in clinical tests on human volunteer panels to ensure the efficacy and safety of our products. In markets where animal testing is mandated, we make every effort to do it in an ethical, humane, cruelty-free manner. You can find our official statement here: Do you test on Animals?
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- What is the Nu Skin Rewards program?
- What are the benefits of the Nu Skin Rewards program?
- Is there a discounted price for Subscriptions?
- How does the Nu Skin Rewards program work?
- How am I rewarded for continual use of my subscription
- How do I join the Nu Skin Rewards program?
- Is there a cost to join Nu Skin Rewards?
- Who is eligible to join Nu Skin Rewards?
- Are Brand Affiliates and above allowed to participate in Nu Skin Rewards?
- Why are Brand Affiliates and above not allowed to participate in the program?
- What am I agreeing to by participating in the Nu Skin Rewards program?
- What is a Subscription?
- Skipping Subscription or Placing a Hold
- Tax on Rewards
- Subscription Pricing
- Nu Skin Vouchers
- Do Nu Skin Vouchers have an expiration date?
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- What are the benefits of having a subscription?
- Are there any restrictions to what products I can order on a subscription?
- What will happen if a product is out of stock?
- What happens if my credit card is declined on my subscription order?
- How do I create a monthly subscription?
- How do I make changes to the product on my subscription?
- Can I have a subscription order shipped more than once per month?
- When is the latest I can make changes to my subscription before it ships out?
- Will I be notified when my subscription order ships?
- What payment methods are accepted for subscription orders?
- What subscription features can be managed online?
- What are the advantages of creating/modifying a subscription online?
- What should I do if I start to acquire too many products?
- What is the definition of subscription? Does that mean the same package every month?
- How do I change the shipping address on my subscription?
- How do I change the billing information on my subscription?
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- Why is my credit card not working?
- What are the accepted payment options?
- How do I edit my order?
- How do I cancel my order?
- How can I see my order history?
- How do I receive an invoice?
- How do I make an order in another country?
- What does SV mean?
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- Why can't I pay with Klarna anymore?
- How can I get approved to pay with Klarna?
- Why was I declined by Klarna?
- How can I increase my eligibility?
- My purchase was denied, why do I still see a transaction to Klarna on my card?
- I have used Klarna before – why have I been declined?
- I have an excellent credit score so why did Klarna not approve my order?
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- How does Pay later in 30 days work?
- Am I eligible for Pay in 30 days?
- Can I have multiple Pay in 30 days orders at the same time?
- What does Klarna consider when reviewing my application?
- What do I need to provide when I make a purchase?
- Will a credit search take place?
- How do I make repayments to Klarna?
- I have been asked to go to the Klarna site. Is this correct?
- Can I pay before the due date?
- Is my payment information safe?
- How do I know Klarna has received my payment?
- What happens if I cancel or return my order?
- I have canceled my order. How long will it take until I receive my refund?
- I have asked for a refund. How will I be refunded?
- What happens to my statement, when I have returned the goods?
- What happens to my statement when I have returned part of my order?
- I still have questions regarding payment, how can I get in touch?
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- How does Pay in 3 work?
- Am I eligible for Pay in 3?
- Can I have multiple Pay in 3 orders at the same time?
- What does Klarna consider when reviewing my application?
- What do I need to provide when I make a purchase?
- Will a credit search take place?
- How do I make repayments to Klarna?
- Can I pay before the due date?
- Is my payment information safe?
- How do I know Klarna has received my payment?
- What happens if I cancel or return my order?
- I have canceled my order. How long will it take until I receive my refund?
- I have asked for a refund. How will I be refunded?
- What happens to my statement, when I have returned the goods?
- What happens to my statement when I have returned part of my order?
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- Do you offer a financing plan?
- How do I place an order using Financing with Klarna?
- Am I eligible?
- What details do I need to provide when I make my purchase?
- Will I be required to pay anything when I apply?
- If I make my purchase on a Klarna Financing plan, will I pay interest?
- Can I set up automatic monthly repayments?
- Will I receive an email confirmation when purchasing with Klarna Financing?
- If I apply for Klarna Financing, will this affect my credit score?
- I purchased my item on a Klarna Financing plan and I would like to return it.
- How long will it take until I receive my refund?
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- Are your products vegan friendly?
- Do you test on animals?
- Can I use your products if I am pregnant or breastfeeding?
- Which skin care products can my child use?
- Which Pharmanex products can my child take?
- Can I combine different Pharmanex products?
- I have a medical condition, which Pharmanex products can I take?
- Where do I find a Scanner Operator?
- How do I qualify for a money back guarantee for Scanner certified products ?
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- When will I receive my order?
- How much is shipping?
- I am missing a product from my order, what should I do?
- I have received the wrong product(s) in my order, what do I do?
- My order arrived damaged, what do I do?
- I haven’t received my order, how do I find it?
- How do I track my order?
- What is the return policy?
- How do I return products?
- Do you provide a prepaid return shipping label?
- How long does a refund take?
- I purchased my products through a Brand Affiliate. What are my rights for returning them?
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- What makes ageLOC LumiSpa iO unique?
- LumiSpa iO Troubleshooting Steps
- Can treatment heads from the LumiSpa be used on the LumiSpa iO?
- Do I need to wash my makeup off before using ageLOC LumiSpa iO?
- Can I use ageLOC LumiSpa iO in the shower?
- Does my ageLOC LumiSpa iO need the stand to charge?
- How long does ageLOC LumiSpa iO last after a full charge with the magnetic charger?
- Can I use other, non-LumiSpa treatment formulas or cleansers with the ageLOC LumiSpa iO?
- What type of warranty does the ageLOC LumiSpa iO have?
- How long will my ageLOC LumiSpa iO treatment head last?
- How do I pair my ageLOC LumiSpa iO with the app?
- Do I have to connect with the app to use my ageLOC LumiSpa iO?
- Where Can I Find the Serial # and Lot # for My LumiSpa iO Device or Accessory?
- What is included in the box of a newly purchased LumiSpa iO?
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