Ordering & Purchasing

Articles

Why is my credit card not working?
If your credit card is not working: Verify that you have sufficient funds on your card. Contact your bank to ensure you do not have an international block or internet block automatically placed on your credit card. It is possible that you h...
What are the accepted payment options?
Nu Skin accepts the following payment methods for orders: US Payment Options: American Express, Discover, Master Card, Visa, and PayPal. Canada Payment Options: Master Card, Visa, and PayPal. ...
How do I add to my order?
If you find that you need to add a product to your order, you may only do so by calling our Support Center at 1-800-487-1000 - Option 1.  Please note that changes to orders may only be done during a very short time period after an order i...
How do I cancel my order?
If you find that you need to cancel your order, you may do so by calling our Support Center at 1-800-487-1000 - Option 1. We are committed to getting product to you as swiftly as possible, so the order may have already shipped when you call in. If ...
How can I see my order history?
While logged into your account, click on the person-silhouette  in the top right-hand corner. Then select Profile : Menu can be found in upper right corner. After Profile  loads, select ORDER HISTORY: Menu can be found o...
How do I receive an invoice?
Nu Skin North America no longer offers paper invoices with shipped orders. You will receive an invoice via email only. All invoices are also available in digital format in your Order History online. If you require a copy of an old invoice, pleas...
How do I make an order in another country?
Only Brand Affiliates may order outside their country of sign-up. In order to place an order in a different country, you must have a shipping address inside that country. Select Other Region to change country. To change markets, click on ...
What does SV mean?
SV, or Sales Volume, is a point system Nu Skin uses to compare the relative value of products across various currencies and markets. Each product is assigned a specific amount of points called Sales Volume. Sharing Blocks, Building Blocks, and ...