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Policies
Account Management
Commissions
Programs & Platforms
Ordering & Purchasing
Klarna FAQ's
Products
Shipping, Delivery, and Returns
Tech Support
Devices
Apps and Website
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Table of Contents
Table of Contents
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Account Management
Nu Skin Rewards Program
Nu Skin Rewards General Questions
Subscriptions
Subscription General Questions
Skip a Subscription Shipment
Subscription Cancellation
Business Support
Sales Performance Plan
Policies
Account Management
Commissions
Programs & Platforms
Ordering & Purchasing
Klarna FAQ's
Products
Shipping, Delivery, and Returns
Tech Support
Devices
Apps and Website
Corporate Info
Refine
Account Management
Nu Skin Rewards Program
Nu Skin Rewards General Questions
Subscriptions
Subscription General Questions
Skip a Subscription Shipment
Subscription Cancellation
Business Support
Sales Performance Plan
Policies
Account Management
Commissions
Programs & Platforms
Ordering & Purchasing
Klarna FAQ's
Products
Shipping, Delivery, and Returns
Tech Support
Devices
Apps and Website
Corporate Info
Home
Glossary
Account Management
How do I update personal details on my account, if I am a Brand Affiliate?
I’ve forgotten my password. How do I reset it?
How do I create an account?
Where can I find my Nu Skin ID number?
How do I upgrade my account to Brand Affiliate?
I can’t log into my account. What should I do?
Nu Skin Rewards Program
Nu Skin Rewards General Questions
What is the Nu Skin Rewards program?
What are the benefits of the Nu Skin Rewards program?
Is there a discounted price for Subscriptions?
How does the Nu Skin Rewards program work?
How am I rewarded for continual use of my subscription
How do I join the Nu Skin Rewards program?
Is there a cost to join Nu Skin Rewards?
Who is eligible to join Nu Skin Rewards?
Are Brand Affiliates and above allowed to participate in Nu Skin Rewards?
Why are Brand Affiliates and above not allowed to participate in the program?
What am I agreeing to by participating in the Nu Skin Rewards program?
What is a Subscription?
Skipping Subscription or Placing a Hold
Tax on Rewards
 Subscription Pricing
 Nu Skin Vouchers
Do Nu Skin Vouchers have an expiration date?
Subscriptions
Subscription General Questions
What are the benefits of having a subscription?
Are there any restrictions to what products I can order on a subscription?
What will happen if a product is out of stock?
What happens if my credit card is declined on my subscription order?
How do I create a monthly subscription?
How do I make changes to the product on my subscription?
Can I have a subscription order shipped more than once per month?
When is the latest I can make changes to my subscription before it ships out?
Will I be notified when my subscription order ships?
What payment methods are accepted for subscription orders?
What subscription features can be managed online?
What are the advantages of creating/modifying a subscription online?
What should I do if I start to acquire too many products?
What is the definition of subscription? Does that mean the same package every month?
How do I change the shipping address on my subscription?
How do I change the billing information on my subscription?
Skip a Subscription Shipment
What does it mean to skip your subscription?
How do I "Skip" this month's subscription order?
How long does a Skip last?
Subscription Cancellation
Is there a cancellation fee when I cancel my subscription?
How do I cancel my Subscription?
Can I reactivate my subscription once it has been cancelled?
Business Support
Sales Performance Plan
What is the Nu Skin Sales Performance Plan?
Sell
Can I sell products that I have purchased?
What is the Selling Bonus?
What is the Retailing Bonus?
What is the Affiliate Referring Bonus?
Build
What are Building Blocks?
How do I begin qualification?
How do I qualify as a Brand Representative?
What do I need to do once I have qualified?
What is the Building Bonus?
What happens if I fall short of Maintenance?
How do I get Flex Points?
Flex Points FAQ
Lead
I notice that some people have different titles, how do you get these?
What is the Leading Bonus?
What is LTSV and why is it important?
Policies
Social Media
Can I sell Nu Skin products through online marketplaces (such as Amazon, Ebay, Craigslist, etc.)?
Compliance
How much money do Brand Affiliates make?
Policies & Procedures
Am I allowed to do other MLMs, or do I need to be exclusive to Nu Skin?
How can I do a trade show?
Account Management
Sponsor Changes
Am I eligible for a sponsor change?
Who is my sponsor?
Account Changes
How do I terminate my Nu Skin account?
How do I add an associate to my account?
How do I remove an associate from my account?
How do I change my personal account to a business account?
How do I change my business account to a personal account?
Taxes
Do I owe taxes for Commissions paid by Nu Skin?
What is a 1099?
What is a T4A?
Commissions
How do I set up a Direct Deposit?
When will my commissions get deposited into my bank account?
Why didn't my commission get transferred to my Bank Account?
Programs & Platforms
Success Trips
What are Success Trips?
How do I qualify to attend a Success Trip?
NTC
What is Nourish the Children?
What is an Ambassador?
Biophotonic Scanner
What is the Biophotonic Scanner?
Double Sharing Bonus
Weekend Getaways
Ordering & Purchasing
Why is my credit card not working?
What are the accepted payment options?
How do I edit my order?
How do I cancel my order?
How can I see my order history?
How do I receive an invoice?
How do I make an order in another country?
What does SV mean?
Klarna FAQ's
Klarna Decline FAQ's
Why can't I pay with Klarna anymore?
How can I get approved to pay with Klarna?
Why was I declined by Klarna?
How can I increase my eligibility?
My purchase was denied, why do I still see a transaction to Klarna on my card?
I have used Klarna before – why have I been declined?
I have an excellent credit score so why did Klarna not approve my order?
Pay In 30 Days FAQ's
How does Pay later in 30 days work?
Am I eligible for Pay in 30 days?
Can I have multiple Pay in 30 days orders at the same time?
What does Klarna consider when reviewing my application?
What do I need to provide when I make a purchase?
Will a credit search take place?
How do I make repayments to Klarna?
I have been asked to go to the Klarna site. Is this correct?
Can I pay before the due date?
Is my payment information safe?
How do I know Klarna has received my payment?
What happens if I cancel or return my order?
I have canceled my order. How long will it take until I receive my refund?
I have asked for a refund. How will I be refunded?
What happens to my statement, when I have returned the goods?
What happens to my statement when I have returned part of my order?
I still have questions regarding payment, how can I get in touch?
Pay in 3 FAQ's
How does Pay in 3 work?
Am I eligible for Pay in 3?
Can I have multiple Pay in 3 orders at the same time?
What does Klarna consider when reviewing my application?
What do I need to provide when I make a purchase?
Will a credit search take place?
How do I make repayments to Klarna?
Can I pay before the due date?
Is my payment information safe?
How do I know Klarna has received my payment?
What happens if I cancel or return my order?
I have canceled my order. How long will it take until I receive my refund?
I have asked for a refund. How will I be refunded?
What happens to my statement, when I have returned the goods?
What happens to my statement when I have returned part of my order?
Klarna Financing FAQ's
Do you offer a financing plan?
How do I place an order using Financing with Klarna?
Am I eligible?
What details do I need to provide when I make my purchase?
Will I be required to pay anything when I apply?
If I make my purchase on a Klarna Financing plan, will I pay interest?
Can I set up automatic monthly repayments?
Will I receive an email confirmation when purchasing with Klarna Financing?
If I apply for Klarna Financing, will this affect my credit score?
I purchased my item on a Klarna Financing plan and I would like to return it.
How long will it take until I receive my refund?
Products
Are your products vegan friendly?
Do you test on animals?
Can I use your products if I am pregnant or breastfeeding?
Which skin care products can my child use?
Which Pharmanex products can my child take?
Can I combine different Pharmanex products?
I have a medical condition, which Pharmanex products can I take?
Where do I find a Scanner Operator?
How do I qualify for a money back guarantee for Scanner certified products ?
How do I qualify for the ageLOC Guarantee?
Shipping, Delivery, and Returns
When will I receive my order?
How much is shipping?
I am missing a product from my order, what should I do?
I have received the wrong product(s) in my order, what do I do?
My order arrived damaged, what do I do?
I haven’t received my order, how do I find it?
How do I track my order?
What is the return policy?
How do I return products?
Does Nu Skin provide a prepaid return label?
How long does a refund take?
I purchased my products through a Brand Affiliate. What are my rights for returning them?
Tech Support
Devices
ageLOC Lumispa
What is the ageLOC LumiSpa?
How do I use the ageLOC LumiSpa?
How do I clean and care for my ageLOC LumiSpa?
Why is my LumiSpa not working?
What type of warranty does the ageLOC LumiSpa have?
Biophotonic Scanner
What is the S3 Scanner for?
Nu Skin Facial Spa
What type of warranty does the ageLOC Facial Spa have? (US only)
How do I clean and care for my Facial Spa?
How do I use my Nu Skin Facial Spa?
My Nu Skin Facial Spa isn't working
ageLOC LumiSpa iO
What makes ageLOC LumiSpa iO unique?
LumiSpa iO Troubleshooting Steps
Can treatment heads from the LumiSpa be used on the LumiSpa iO?
Do I need to wash my makeup off before using ageLOC LumiSpa iO?
Can I use ageLOC LumiSpa iO in the shower?
Does my ageLOC LumiSpa iO need the stand to charge?
How long does ageLOC LumiSpa iO last after a full charge with the magnetic charger?
Can I use other, non-LumiSpa treatment formulas or cleansers with the ageLOC LumiSpa iO?
What type of warranty does the ageLOC LumiSpa iO have?
How long will my ageLOC LumiSpa iO treatment head last?
How do I pair my ageLOC LumiSpa iO with the app?
Do I have to connect with the app to use my ageLOC LumiSpa iO?
Where Can I Find the Serial # and Lot # for My LumiSpa iO Device or Accessory?
What is included in the box of a newly purchased LumiSpa iO?
ageLOC Boost
What type of warranty does the ageLOC Boost have?
How do I clean and care for my ageLOC Boost?
How do I use my ageLOC Boost?
Why is my ageLOC Boost not working?
ageLOC Galvanic Facial Spa
What type of warranty does the ageLOC Galvanic Facial Spa have?
How do I clean and care for my ageLOC Galvanic Facial Spa?
How do I use my ageLOC Galvanic Facial Spa?
Why is my ageLOC Galvanic Facial Spa not working?
ageLOC Galvanic Body Spa
What type of warranty does the ageLOC Galvanic Body Spa have?
How do I clean and care for my ageLOC Galvanic Body Spa?
How do I use my ageLOC Galvanic Body Spa?
Why is my ageLOC Galvanic Body Spa not working?
RenuSpa iO
What is the RenuSpa iO?
What type of Warranty does the RenuSpa iO have?
How do I clean and care for my RenuSpa iO?
How do I use my RenuSpa iO?
Why is my RenuSpa iO not working?
How do I pair my RenuSpa iO with the app?
What is included in the box?
ageLOC WellSpa iO
What is the ageLOC WellSpa iO?
How do I use the ageLOC WellSpa iO?
How do I clean and care for my ageLOC WellSpa iO?
What type of Warranty does the ageLOC WellSpa iO have?
Why is my ageLOC WellSpa iO not working?
How do I pair my ageLOC WellSpa iO with the app?
What is included in the box?
How do I qualify for the Device Guarantee?
Apps and Website
How do I use My Site?
Corporate Info
What is Nu Skin's Mission Statement?
How do I submit suggestions or ideas for this page?
What is Nu Skin's Vision Statement?
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