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Table of Contents
Table of Contents
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Account Management
ADR Program
ADR General Questions
ADR Points
ADR Order Now
ADR Skip
ADR Cancellation
Business Support
Velocity
Policies
Account Management
Commissions
Programs & Platforms
Ordering & Purchasing
Products
Shipping, Delivery, and Returns
Tech Support
Devices
Apps and Website
Corporate Info
Management
Company
Refine
Account Management
ADR Program
ADR General Questions
ADR Points
ADR Order Now
ADR Skip
ADR Cancellation
Business Support
Velocity
Policies
Account Management
Commissions
Programs & Platforms
Ordering & Purchasing
Products
Shipping, Delivery, and Returns
Tech Support
Devices
Apps and Website
Corporate Info
Management
Company
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Glossary
Account Management
How do I create an account?
How do I update personal details on my account, if I am a Brand Affiliate?
I’ve forgotten my password. How do I reset it?
Where can I find my Nu Skin ID number?
How do I upgrade my account to Brand Affiliate?
I can’t log into my account. What should I do?
ADR Program
ADR General Questions
What are the main benefits of the ADR program?
What are the rewards of the ADR program?
How do I enroll in the ADR program?
Are there any requirements to create an ADR account?
How do I make changes to (manage) my ADR?
Can I have an ADR order shipped more than once per month?
Are there any restrictions to what products I can order on the ADR program?
When is the latest I can make changes to my ADR before it ships out?
Will I be notified when my ADR order ships?
What payment methods are accepted for ADR orders?
What ADR features can be managed online?
What are the advantages of creating/modifying an ADR online?
What should I do if I start to acquire too many products?
What will happen if a product is out of stock?
What happens if my credit card is declined on my ADR order?
ADR Points
What are ADR Product Points?
How are ADR Product Points earned?
When are my ADR Product Points awarded?
Can I redeem my ADR Product Points immediately after I placed the ADR order?
How can I see how many ADR Product Points I have available?
How are ADR Product Points redeemed?
Can I redeem my ADR Product Points in other country's markets?
If I return a product, will the ADR Product Points I earned be deducted?
If I cancel my ADR, do I lose my ADR Product Points?
Are there products that do not earn any ADR Product Points?
Are there any restrictions to what I can purchase with ADR Product Points?
Do I earn SV on the products I redeem with ADR Product Points?
Do I pay taxes and shipping costs when I use ADR Product Points?
Can I return a product that I purchased with ADR Product Points?
Do overrides affect my ADR Product Points?
Can I pay for a product partially with ADR Product Points and the rest with another payment method?
ADR Order Now
What does ADR "ORDER NOW" do?
Does every ADR order have to be a minimum of 50 SV?
What payment types are accepted with the "Order Now" feature?
How many times can I use the "Order Now" feature with my ADR each month?
Does "Order Now" change my ADR permanently?
If I use "Order Now," will that change my ship date?
How do I ship my ADR products now?
ADR Skip
What is an ADR Skip?
How do I "Skip" an ADR shipment?
How many "Skips" do I have per year?
How long does an ADR Skip last?
If I "skip" my ADR, does it hold all shipments from my account?
ADR Cancellation
How do I cancel my ADR?
Is there a cancellation fee when I cancel my ADR?
Can I reactivate my ADR once it has been cancelled?
How can I reactivate a cancelled ADR?
Business Support
Velocity
What is Velocity?
Share
Can I sell products that I have purchased?
What is the Sharing Bonus?
Who earns the Sharing Bonus on my personal purchases?
What is the Retailing Bonus?
Build
What are Building Blocks?
How do I begin qualification?
How do I qualify as a Brand Representative?
What do I need to do once I have qualified?
What is the Building Bonus?
What happens if I fall short of Maintenance?
How do I get Flex Blocks?
Flex Blocks FAQ
What is the QBR Double Sharing Bonus?
Lead
I notice that some people have different titles, how do you get these?
What is the Leading Bonus?
What is LTSV and why is it important?
Policies
Social Media
Can I sell Nu Skin products through online marketplaces (such as Amazon, Ebay, Craigslist, etc.)?
Compliance
How much money do Brand Affiliates make?
Policies & Procedures
Am I allowed to do other MLMs, or do I need to be exclusive to Nu Skin?
How can I do a trade show?
Account Management
Sponsor Changes
Am I eligible for a sponsor change?
Who is my sponsor?
Account Changes
How do I terminate my Nu Skin account?
How do I add an associate to my account?
How do I remove an associate from my account?
How do I change my personal account to a business account?
How do I change my business account to a personal account?
Taxes
Do I owe taxes for Commissions paid by Nu Skin?
What is a 1099?
What is a T4A?
Commissions
How do I set up a Direct Deposit?
When will my commissions get deposited into my bank account?
Why didn't my commission get transferred to my Bank Account?
Programs & Platforms
Success Trips
What are Success Trips?
How do I qualify to attend a Success Trip?
NTC
What is Nourish the Children?
What is an Ambassador?
Biophotonic Scanner
What is the Biophotonic Scanner?
Double Sharing Bonus
Weekend Getaways
Ordering & Purchasing
Why is my credit card not working?
What are the accepted payment options?
How do I add to my order?
How do I cancel my order?
How can I see my order history?
How do I receive an invoice?
How do I make an order in another country?
What does SV mean?
Products
Are your products vegan friendly?
Do you test on animals?
Can I use your products if I am pregnant or breastfeeding?
Which skin care products can my child use?
Which Pharmanex products can my child take?
Can I combine different Pharmanex products?
I have a medical condition, which Pharmanex products can I take?
Where do I find a Scanner Operator?
How do I qualify for a money back guarantee for Scanner certified products ?
Shipping, Delivery, and Returns
When will I receive my order?
How much is shipping?
I am missing a product from my order, what should I do?
I have received the wrong product(s) in my order, what do I do?
My order arrived damaged, what do I do?
I haven’t received my order, how do I find it?
How do I track my order?
What is the return policy?
How do I return products?
Do you provide a prepaid return shipping label?
How long does a refund take?
I purchased my products through a Brand Affiliate. What are my rights for returning them?
Tech Support
Devices
AgeLOC Me
What is the AgeLOC Me?
AgeLOC Lumispa
What is the ageLOC LumiSpa?
How do I use the ageLOC LumiSpa?
How do I clean and care for my ageLOC LumiSpa?
Why is my LumiSpa not working?
Corporate Info
Contact Us
Management
Who are the founders?
Who is the America's Regional Management?
Who are the Executive Officers?
Who are the Board of Directors?
Company
What is the history of Nu Skin?
What is Nu Skin's Mission Statement?
How do I get to the Nu Skin knowledge base?
How do I submit suggestions or ideas for this page?
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Apps and Website