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Nu Skin

  • Home
  • Glossary
  • Account Management
    • How do I create an account?
    • How do I update personal details on my account, if I am a Brand Affiliate?
    • I’ve forgotten my password. How do I reset it?
    • Where can I find my Nu Skin ID number?
    • How do I upgrade my account to Brand Affiliate?
    • I can’t log into my account. What should I do?
  • ADR Program
    • ADR General Questions
      • What are the main benefits of the ADR program?
      • What are the rewards of the ADR program?
      • How do I enroll in the ADR program?
      • Are there any requirements to create an ADR account?
      • How do I make changes to (manage) my ADR?
      • Can I have an ADR order shipped more than once per month?
      • Are there any restrictions to what products I can order on the ADR program?
      • When is the latest I can make changes to my ADR before it ships out?
      • Will I be notified when my ADR order ships?
      • What payment methods are accepted for ADR orders?
      • What ADR features can be managed online?
      • What are the advantages of creating/modifying an ADR online?
      • What should I do if I start to acquire too many products?
      • What will happen if a product is out of stock?
      • What happens if my credit card is declined on my ADR order?
    • ADR Points
      • What are ADR Product Points?
      • How are ADR Product Points earned?
      • When are my ADR Product Points awarded?
      • Can I redeem my ADR Product Points immediately after I placed the ADR order?
      • How can I see how many ADR Product Points I have available?
      • How are ADR Product Points redeemed?
      • Can I redeem my ADR Product Points in other country's markets?
      • If I return a product, will the ADR Product Points I earned be deducted?
      • If I cancel my ADR, do I lose my ADR Product Points?
      • Are there products that do not earn any ADR Product Points?
      • Are there any restrictions to what I can purchase with ADR Product Points?
      • Do I earn SV on the products I redeem with ADR Product Points?
      • Do I pay taxes and shipping costs when I use ADR Product Points?
      • Can I return a product that I purchased with ADR Product Points?
      • Do overrides affect my ADR Product Points?
      • Can I pay for a product partially with ADR Product Points and the rest with another payment method?
    • ADR Order Now
      • What does ADR "ORDER NOW" do?
      • Does every ADR order have to be a minimum of 50 SV?
      • What payment types are accepted with the "Order Now" feature?
      • How many times can I use the "Order Now" feature with my ADR each month?
      • Does "Order Now" change my ADR permanently?
      • If I use "Order Now," will that change my ship date?
      • How do I ship my ADR products now?
    • ADR Skip
      • What is an ADR Skip?
      • How do I "Skip" an ADR shipment?
      • How many "Skips" do I have per year?
      • How long does an ADR Skip last?
      • If I "skip" my ADR, does it hold all shipments from my account?
    • ADR Cancellation
      • How do I cancel my ADR?
      • Is there a cancellation fee when I cancel my ADR?
      • Can I reactivate my ADR once it has been cancelled?
      • How can I reactivate a cancelled ADR?
  • Business Support
    • Velocity
      • What is Velocity?
      • Share
        • Can I sell products that I have purchased?
        •  What is the Sharing Bonus?
        • Who earns the Sharing Bonus on my personal purchases?
        • What is the Retailing Bonus?
      • Build
        • What are Building Blocks?
        • How do I begin qualification?
        • How do I qualify as a Brand Representative?
        • What do I need to do once I have qualified?
        • What is the Building Bonus?
        • What happens if I fall short of Maintenance?
        • How do I get Flex Blocks?
        • Flex Blocks FAQ
        • What is the QBR Double Sharing Bonus?
      • Lead
        • I notice that some people have different titles, how do you get these?
        • What is the Leading Bonus?
        • What is LTSV and why is it important?
    • Policies
      • Social Media
        • Can I sell Nu Skin products through online marketplaces (such as Amazon, Ebay, Craigslist, etc.)?
      • Compliance
        • How much money do Brand Affiliates make?
      • Policies & Procedures
        • Am I allowed to do other MLMs, or do I need to be exclusive to Nu Skin?
        • How can I do a trade show?
    • Account Management
      • Sponsor Changes
        • Am I eligible for a sponsor change?
        • Who is my sponsor?
      • Account Changes
        • How do I terminate my Nu Skin account?
        • How do I add an associate to my account?
        • How do I remove an associate from my account?
        • How do I change my personal account to a business account?
        • How do I change my business account to a personal account?
      • Taxes
        • Do I owe taxes for Commissions paid by Nu Skin?
        • What is a 1099?
        • What is a T4A?
    • Commissions
      •  How do I set up a Direct Deposit?
      • When will my commissions get deposited into my bank account?
      • Why didn't my commission get transferred to my Bank Account?
    • Programs & Platforms
      • Success Trips
        • What are Success Trips?
        • How do I qualify to attend a Success Trip?
      • NTC
        • What is Nourish the Children?
        • What is an Ambassador?
      • Biophotonic Scanner
        • What is the Biophotonic Scanner?
      • Double Sharing Bonus
      • Weekend Getaways
  • Ordering & Purchasing
    • Why is my credit card not working?
    • What are the accepted payment options?
    • How do I add to my order?
    • How do I cancel my order?
    • How can I see my order history?
    • How do I receive an invoice?
    • How do I make an order in another country?
    • What does SV mean?
  • Products
    • Are your products vegan friendly?
    • Do you test on animals?
    • Can I use your products if I am pregnant or breastfeeding?
    • Which skin care products can my child use?
    • Which Pharmanex products can my child take?
    • Can I combine different Pharmanex products?
    • I have a medical condition, which Pharmanex products can I take?
    • Where do I find a Scanner Operator?
    • How do I qualify for a money back guarantee for Scanner certified products ?
  • Shipping, Delivery, and Returns
    • When will I receive my order?
    • How much is shipping?
    • I am missing a product from my order, what should I do?
    • I have received the wrong product(s) in my order, what do I do?
    • My order arrived damaged, what do I do?
    • I haven’t received my order, how do I find it?
    • How do I track my order?
    • What is the return policy?
    • How do I return products?
    • Do you provide a prepaid return shipping label?
    • How long does a refund take?
    • I purchased my products through a Brand Affiliate. What are my rights for returning them?
  • Tech Support
    • Devices
      • AgeLOC Me
        • What is the AgeLOC Me?
      • AgeLOC Lumispa
        • What is the ageLOC LumiSpa?
        • How do I use the ageLOC LumiSpa?
        • How do I clean and care for my ageLOC LumiSpa?
        • Why is my LumiSpa not working?
  • Corporate Info
    • Nu Skin Offices
    • Contact Us
    • Management
      • Who are the founders?
      • Who is the America's Regional Management?
      • Who are the Executive Officers?
      • Who are the Board of Directors?
    • Company
      • What is the history of Nu Skin?
      • What is Nu Skin's Mission Statement?
    • How do I get to the Nu Skin knowledge base?
    • How do I submit suggestions or ideas for this page?
  • Home

Tech Support

Devices (5)

  • AgeLOC Me (1)

  • AgeLOC Lumispa (4)

Apps and Website

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