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To return any unwanted items, you will need to obtain an RMA (Return Merchandise Authorization) number from the Company. If you are in need of an RMA in Canada, please click here to live chat with one of our Support Agents. If you are in need of...
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If your products arrived damaged AND/OR the outer shipping box is also damaged, please email ( support@nuskin.com ) or click here to live chat with one of our Support Agents, to provide a photograph of the damaged items and box. You will also ne...
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If you are missing a product from your order: First, please check the entire shipment box and its contents, and compare the order received with your emailed invoice. If you are still missing the product, please contact the Support Center at 1-800...
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Last Updated: 04/06/2020
in Products Pharmanex supplements are designed to be complementary to each other and can usually be combined. However, there are a few combinations of products that are advisable to avoid. These are typically noted on the label. For example, Tegreen and other p...
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Last Updated: 04/06/2020
in Ordering & Purchasing Nu Skin North America no longer offers paper invoices with shipped orders. You will receive an invoice via email only. All invoices are also available in digital format in your Order History online. If you require a copy of an old invoice,please...
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Last Updated: 04/06/2020
in Ordering & Purchasing If you find that you need to cancel your order, please click here to live chat with one of our Support agents. We are committed to getting product to you as swiftly as possible, so the order may have already shipped when you call in. If this...
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Last Updated: 04/06/2020
in Ordering & Purchasing If you find that you need to add a product to your order, please click here to live chat with one of our Support agents. Please note that changes to orders may only be done during a very short time period after an order is placed. We ar...
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Last Updated: 04/06/2020
in Ordering & Purchasing If your credit card is not working: Verify that you have sufficient funds on your card. Contact your bank to ensure you do not have an international block or internet block automatically placed on your credit card. It is possible that you h...
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Last Updated: 04/06/2020
in Account Management To upgrade your account to Brand Affiliate, you need to have an active Brand Affiliate sponsor (if you do not already have a sponsor). Please click here to live chat with one of our Brand Affiliate Support agents with your request to upgrad...
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Retail Customers If a Retail Customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide said Retail Customer with a 100% refund on the returned...