Updated Articles

  1. What is Velocity?

    Welcome to Velocity by Nu Skin®—a sales performance program that offers flexible options to fit your lifestyle, gives fast rewards that keep you motivated, and empowers you to build your fulfilling future your way. Want to earn some extra ...
  2. I purchased my products through a Brand Affiliate. What are my rights for returning them?

    If you purchased your products from a Brand Affiliate, please contact them directly to receive a refund. By law, Brand Affiliates must offer a 3 day money-back guarantee to their customers. The customer must request the refund within 3 business days...
  3. How long does a refund take?

    Once we receive notification from our warehouse that the returned goods have arrived, we will process the refund. This can take 2 - 5 business days and is dependent on your bank’s processing times.
  4. How do I return products?

    To return any unwanted items, you will need to obtain an RMA (Return Merchandise Authorization) number from the Company. If you are in need of an RMA in Canada, you will need to call the  Support Center . If you are in need of an RMA and are in...
  5. Do you provide a prepaid return shipping label?

    No. Returned products must be shipped at your own cost and we require that you use a traceable method of shipping. Lost return shipments will not be refunded. To return your products, please follow the instructions found here . ...
  6. What is the return policy?

    Retail Customers If a Retail Customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide said Retail Customer with a 100% refund on the returned...
  7. How do I update personal details on my account, if I am a Brand Affiliate?

    To update your phone number, address, or email address, simply go online to nuskin.com . Choose your country, sign in, and then click on your account name. In the drop down box click on Profile , then Communication Preferences . There you will be...
  8. How do I track my order?

    If you have not received your tracking confirmation email from the shipping courier, you can find the tracking information in your Order History when you are logged in. To locate Order History, click here . The tracking number shown in your Orde...
  9. I haven’t received my order, how do I find it?

    If your package is missing, please check around the outside of the house, as it may have been placed in a less-conspicuous location by the courier. Also, please check around your house and with your neighbors before contacting the Support Center or ...
  10.  How do I set up a Direct Deposit?

    All Brand Affiliates are able to receive payments on earned commission bonuses. For information on how to earn commission bonuses , please see Velocity . The following information is not applicable to Members and Customers.  Direct Depo...