Updated Articles

  1. How do I submit suggestions or ideas for this page?

    If you have a suggestions or ideas for Nu skin's knowledge base, you can let us know in one of two ways. First, you can submit feedback on an article. Scroll down to the bottom of any article that may need improvement and leave us detailed fee...
  2. How long does an ADR Skip last?

    An ADR Skip will last for one scheduled delivery. After a "skip" is complete, the ADR will automatically resume its regular shipping schedule. If more skips are required, they will need to be placed individually and only one at a time. For...
  3. How do I get to the Nu Skin knowledge base?

    You are currently in the Nu Skin knowledge base. You may have found this website from a search engine or maybe you were provided a link. If, however, you wish to find the knowledge base in the future, follow these instructions.  Go to nuskin...
  4. How are ADR Product Points redeemed?

    ADR Product Points may be redeemed online via the ADR Manage tool or via our Support Center, if needed. ADR Product Points may only be redeemed if they cover the cost of the entire product. For example, you may not use ADR Product Points to pay fo...
  5. What is Velocity?

    Welcome to Velocity by Nu Skin®—a sales performance program that offers flexible options to fit your lifestyle, gives fast rewards that keep you motivated, and empowers you to build your fulfilling future your way. Want to earn some extra ...
  6. I purchased my products through a Brand Affiliate. What are my rights for returning them?

    If you purchased your products from a Brand Affiliate, please contact them directly to receive a refund. By law, Brand Affiliates must offer a 3 day money-back guarantee to their customers. The customer must request the refund within 3 business days...
  7. How long does a refund take?

    Once we receive notification from our warehouse that the returned goods have arrived, we will process the refund. This can take 2 - 5 business days and is dependent on your bank’s processing times.
  8. How do I return products?

    To return any unwanted items, you will need to obtain an RMA (Return Merchandise Authorization) number from the Company. If you are in need of an RMA in Canada, you will need to call the  Support Center . If you are in need of an RMA and are in...
  9. Do you provide a prepaid return shipping label?

    No. Returned products must be shipped at your own cost and we require that you use a traceable method of shipping. Lost return shipments will not be refunded. To return your products, please follow the instructions found here . ...
  10. What is the return policy?

    Retail Customers If a Retail Customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide said Retail Customer with a 100% refund on the returned...