Updated Articles

  1. How do I return products?

    To return any unwanted items, you will need to obtain an RMA (Return Merchandise Authorization) number from the Company. If you are in need of an RMA in Canada, please click here to live chat with one of our Support Agents. If you are in need of...
  2. My order arrived damaged, what do I do?

    If your products arrived damaged AND/OR the outer shipping box is also damaged, please email ( support@nuskin.com ) or click here to live chat with one of our Support Agents, to provide a photograph of the damaged items and box. You will also ne...
  3. I am missing a product from my order, what should I do?

    If you are missing a product from your order: First, please check the entire shipment box and its contents, and compare the order received with your emailed invoice. If you are still missing the product, please contact the Support Center at 1-800...
  4. Can I combine different Pharmanex products?

    Pharmanex supplements are designed to be complementary to each other and can usually be combined. However, there are a few combinations of products that are advisable to avoid. These are typically noted on the label. For example, Tegreen and other p...
  5. How do I receive an invoice?

    Nu Skin North America no longer offers paper invoices with shipped orders. You will receive an invoice via email only. All invoices are also available in digital format in your Order History online. If you require a copy of an old invoice,please...
  6. How do I cancel my order?

    If you find that you need to cancel your order, please click here to live chat with one of our Support agents. We are committed to getting product to you as swiftly as possible, so the order may have already shipped when you call in. If this...
  7. How do I add to my order?

    If you find that you need to add a product to your order, please click here to live chat with one of our Support agents.   Please note that changes to orders may only be done during a very short time period after an order is placed. We ar...
  8. Why is my credit card not working?

    If your credit card is not working: Verify that you have sufficient funds on your card. Contact your bank to ensure you do not have an international block or internet block automatically placed on your credit card. It is possible that you h...
  9. How do I upgrade my account to Brand Affiliate?

    To upgrade your account to Brand Affiliate, you need to have an active Brand Affiliate sponsor (if you do not already have a sponsor). Please click here   to live chat with one of our Brand Affiliate Support agents with your request to upgrad...
  10. What is the return policy?

    Retail Customers If a Retail Customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide said Retail Customer with a 100% refund on the returned...