Popular Articles

  1. What are Building Blocks?

    There are two types of sales volume based blocks— Building Blocks and Sharing Blocks . Each of your completed Building Blocks represents 500 points of Sales Volume that come from your Group. Sharing Blocks are a subdivision of Building Blocks, ...
  2. What is Nourish the Children?

    Nourish the Children (NTC) is an initiative that applies business principles to address the problem of childhood hunger in a sustainable manner. The program begins with a highly nutritious food developed by Nu Skin’s nutritional scientists, known as...
  3. How do I change my business account to a personal account?

    There are two types of Brand Affiliate accounts, Personal Accounts and Business Entities. Most of our Brand Affiliates have personal accounts. If you would like to change your account to a personal account, please contact our Brand Affiliate Support...
  4. How long will it take until I receive my refund?

    As soon as the store has registered your cancellation or your return, we will credit the balance back to you or process a refund. This is usually completed within the next 5 business days.
  5. How long does a refund take?

    Once we receive notification from our warehouse that the returned goods have arrived, we will process the refund  within 10 business days. This can take an additional 2 - 5 business days and is dependent on your bank’s processing times. ...
  6. What subscription features can be managed online?

    The following subscription features can be completed online: Change or edit products Shipping frequency Shipping address Shipping method Skip a shipment Adding scan card Payment type Cancel Subscription ...
  7. What do I need to do once I have qualified?

    To maintain your Brand Representative title, you will need to meet the monthly Maintenance Requirements. Maintenance requirements begin your first full month following the completion of your Brand Representative Qualification Requirements. To main...
  8. Will I receive an email confirmation when purchasing with Klarna Financing?

    If you have selected the Klarna Financing option to pay for your purchase, Klarna will send you an email confirming your purchase details. The email will contain a link to Klarna’s online portal or to download the app, where you can manage your purc...
  9. Why was I declined by Klarna?

    Klarna does not approve 100% of all orders and our aim is to support responsible, ethical, and sensible spending habits. We understand that it can be frustrating to be declined having been approved in the past. Our approval process, however, helps K...
  10. Why are Brand Affiliates and above not allowed to participate in the program?

    Nu Skin Rewards is a program designed to reward and thank loyal customers for purchasing Nu Skin products. This in turn will help Brand Affiliates and above earn and maintain a loyal customer base.   ...