Popular Articles

  1. How do I return products?

    To return any unwanted items, you will need to obtain an RMA (Return Merchandise Authorization) number from the Company. If you are in need of an RMA in Canada, please click here to live chat with one of our Support Agents. If you are in need of...
  2. I haven’t received my order, how do I find it?

    If your package is missing, please check around the outside of the house, as it may have been placed in a less-conspicuous location by the courier. Also, please check around your house and with your neighbors before contacting the Support Center or ...
  3. LumiSpa iO Troubleshooting Steps

    Troubleshooting If you press the device too firmly onto your skin, the counter-rotating motion will stop, and the device will alert you with one long vibration. Lift the device slightly to resume treatment.  If you scrub your face too aggres...
  4. How do I upgrade my account to Brand Affiliate?

    To upgrade your account to Brand Affiliate, you need to have an active Brand Affiliate sponsor.   If you are a retail customer with a sponsor and would like to upgrade your account to Brand Affiliate, you can do so on the website by following...
  5. How do I update personal details on my account, if I am a Brand Affiliate?

    To update the phone number or email address on the account, simply go nuskin.com .  1. Sign in to your account, and click on your account name located in the top right hand corner.  2. Click on My Profile . There, you will be able...
  6. How do I track my order?

    If you have not received your tracking confirmation email from the shipping courier, you can find the tracking information in your Order History when you are logged in.  To do so follow these simple steps.  1. Navigate to Order Histor...
  7. How do I qualify as a Brand Representative?

    The process of becoming a Brand Representative is simply called Qualification, and the process is as follows: First, develop a Group. This is important because you will need to meet Maintenance Requirements to keep your Brand Representative ti...
  8.  How do I set up a Direct Deposit?

    All Brand Affiliates are able to receive payments on earned commission bonuses. For information on how to earn commission bonuses , please see Velocity . The following information is not applicable to Members and Customers.  Direct Depo...
  9. Can I reactivate my subscription once it has been cancelled?

    Yes. You may reactivate your subscription once it has been cancelled.  1. Login to your Nu Skin account and search for the desired product(s). 2. Click SUBSCRIBE . Continue adding products to your subscription as desired.   3. Selec...
  10. How do I qualify to attend a Success Trip?

    You must first qualify as a Brand Representative to begin earning Success Points. After qualifying as a Brand Representative, you can speak with our Brand Representative Support team for more individualized assistance in meeting the targets below. ...