Popular Articles

  1. How do I return products?

    To return any unwanted items, you will need to obtain an RMA (Return Merchandise Authorization) number from the Company. If you are in need of an RMA in Canada, please click here to live chat with one of our Support Agents. If you are in need ...
  2. Is there a cancellation fee when I cancel my subscription?

    No. There is no cancellation fee to cancel your monthly subscription.
  3. How do I upgrade my account to Brand Affiliate?

    To upgrade your account to Brand Affiliate, you need to have an active Brand Affiliate sponsor.   If you are a retail customer with a sponsor and would like to upgrade your account to Brand Affiliate, you can do so on the website by following thes...
  4. How do I update personal details on my account, if I am a Brand Affiliate?

    To update the phone number or email address on the account, simply go nuskin.com .  1. Sign in to your account, and click on your account name located in the top right hand corner.  2. Click on My Profile . There, you will be able to update...
  5. LumiSpa iO Troubleshooting Steps

    Troubleshooting If you press the device too firmly onto your skin, the counter-rotating motion will stop, and the device will alert you with one long vibration. Lift the device slightly to resume treatment.  If you scrub your face too aggressivel...
  6. How do I track my order?

    If you have not received your tracking confirmation email from the shipping courier, you can find the tracking information in your Order History when you are logged in.  To do so follow these simple steps.  1. Navigate to Order History . 2. Lo...
  7. How do I qualify as a Brand Representative?

    The process of becoming a Brand Representative is simply called Qualification, and the process is as follows: To qualify as a Brand Representative, you must submit a  Letter of Intent  and achieve 2,000 Group Sales Volume (including 500 of your own...
  8.  How do I set up a Direct Deposit?

    All Brand Affiliates are able to receive payments on earned commission bonuses. For information on how to earn commission bonuses , please see Velocity . The following information is not applicable to Members and Customers.  Direct Deposits ...
  9. How do I qualify to attend a Success Trip?

    You must first qualify as a Brand Representative to begin earning Success Points. After qualifying as a Brand Representative, you can speak with our Brand Representative Support team for more individualized assistance in meeting the targets below...
  10. How can I see my order history?

    1. While logged into your account, click on the person-silhouette  next to your name, in the top right-hand corner.  2. From the left had-side menu, select ORDER HISTORY. You can filter your orders by Date and Order Status.  ...