Popular Articles

  1. I am missing a product from my order, what should I do?

    If you are missing a product from your order: First, please check the entire shipment box and its contents, and compare the order received with your emailed invoice. If you are still missing the product, please contact the Support Center at 1-800...
  2.  How do I set up a Direct Deposit?

    All Brand Affiliates are able to receive payments on earned commission bonuses. For information on how to earn commission bonuses , please see Velocity . The following information is not applicable to Members and Customers.  Direct Depo...
  3.  What is the Sharing Bonus?

    The Sharing Bonus is a bonus that pays to Brand Affiliate and Brand Representative accounts. Most products have a sharing bonus attached and the bonus generally ranges between 5% to 20% (or more!). When a sharing bonus qualified product is ...
  4. When will my commissions get deposited into my bank account?

      All Brand Affiliates are able to receive payments on earned commission bonuses. For information on how to earn commission bonuses, please see Velocity . The following information is not applicable to Members and Customers.  You m...
  5. I notice that some people have different titles, how do you get these?

    Once you become a Brand Representative, you are able to earn a higher title as you help others grow their own Nu Skin businesses. As you help others develop healthy Groups and Teams, you are able to increase in title (and, in turn, earn a Leading ...
  6. What is the return policy?

    Retail Customers If a Retail Customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide said Retail Customer with a 100% refund on the returned...
  7. How do I upgrade my account to Brand Affiliate?

    To upgrade your account to Brand Affiliate, you need to have an active Brand Affiliate sponsor (if you do not already have a sponsor). Please click here   to live chat with one of our Brand Affiliate Support agents with your request to upgrad...
  8. How do I terminate my Nu Skin account?

    To terminate your Brand Affiliate or Brand Representative Nu Skin account completely, please send a signed letter stating you would like to terminate your account to our Brand Affiliate Support department. Your request will need to include your&nbs...
  9. When will I receive my order?

    Orders placed after 3pm will be shipped the next business day. US Shipping Methods: Standard: This shipping method takes 2 - 6 business days and is the default shipping method for all orders. USPS - US Mail: This shipping method takes 2...
  10. How are ADR Product Points redeemed?

    ADR Product Points may be redeemed online via the ADR Manage tool or via our Support Center, if needed. ADR Product Points may only be redeemed if they cover the cost of the entire product. For example, you may not use ADR Product Points to pay fo...