Popular Articles

  1. What is the return policy?

    Retail Customers If a Retail Customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide said Retail Customer with a 100% refund on the return...
  2. How do I upgrade my account to Brand Affiliate?

    To upgrade your account to Brand Affiliate, you need to have an active Brand Affiliate sponsor.   If you are a retail customer with a sponsor and would like to upgrade your account to Brand Affiliate, you can do so on the website by following thes...
  3. How do I update personal details on my account, if I am a Brand Affiliate?

    To update the phone number or email address on the account, simply go nuskin.com .  1. Sign in to your account, and click on your account name located in the top right hand corner.  2. Click on My Profile . There, you will be able to update...
  4. Is there a cancellation fee when I cancel my subscription?

    No. There is no cancellation fee to cancel your monthly subscription.
  5. How do I track my order?

    If you have not received your tracking confirmation email from the shipping courier, you can find the tracking information in your Order History when you are logged in.  To do so follow these simple steps.  1. Navigate to Order History . 2. ...
  6. LumiSpa iO Troubleshooting Steps

    Troubleshooting If you press the device too firmly onto your skin, the counter-rotating motion will stop, and the device will alert you with one long vibration. Lift the device slightly to resume treatment.  If you scrub your face too aggressivel...
  7. How do I qualify as a Brand Representative?

    The process of becoming a Brand Representative is simply called Qualification, and the process is as follows: To qualify as a Brand Representative, you must submit a  Letter of Intent  and achieve 2,000 Group Sales Volume (including 500 of your own...
  8. How do I qualify to attend a Success Trip?

    You must first qualify as a Brand Representative to begin earning Success Points. After qualifying as a Brand Representative, you can speak with our Brand Representative Support team for more individualized assistance in meeting the targets below...
  9.  How do I set up a Direct Deposit?

    All Brand Affiliates are able to receive payments on earned commission bonuses. For information on how to earn commission bonuses , please see Velocity . The following information is not applicable to Members and Customers.  Direct Deposits ...
  10. What is the Nu Skin Rewards program?

    The Nu Skin Rewards Program is designed to reward and thank loyal customers who purchase Nu Skin products on subscription. The Nu Skin Rewards program is your ticket to discover the best you through exclusive deals, delightful surprises, and person...