Popular Articles

  1. Can I use other, non-LumiSpa treatment formulas or cleansers with the ageLOC LumiSpa iO?

    Last Updated: 09/30/2022 in Tech Support Devices ageLOC LumiSpa iO
    ageLOC LumiSpa treatment cleansers are specifically formulated for use with the ageLOC LumiSpa iO device. They enable the precise cushioning, cleansing, and interaction with the skin, optimising the effectiveness of LumiSpa iO’s proprietary treatmen...

  2. Where can I find my Nu Skin ID number?

    Last Updated: 06/12/2023 in Account Management
     To find your ID number: Log into your Nu Skin account online. Click on the person silhouette  next to your name, located in the top-right corner of the page.  Your profile information page will appear. Your Nu Skin ID number will be list...

  3. How do I pair my ageLOC LumiSpa iO with the app?

    Last Updated: 09/30/2022 in Tech Support Devices ageLOC LumiSpa iO
    To get started, download the Nu Skin Vera app from your preferred app store and open the app on your phone. After signing in with your Nu Skin account, go to the Products tab, tap the + button on the My Products page, and select Pair New Device. The...

  4. How does the Nu Skin Rewards program work?

    Last Updated: 08/02/2023 in Nu Skin Rewards Program Nu Skin Rewards General Questions
    With Nu Skin Rewards, you will receive rewards and benefits based on how you use your subscription and continue to purchase your favorite products every month. The longer you stay on subscription the more rewards and perks you will be eligible to r...

  5.  Nu Skin Vouchers

    Last Updated: 07/09/2024 in Nu Skin Rewards Program Nu Skin Rewards General Questions
    What are Nu Skin Vouchers?   There are 2 different vouchers under Nu Skin Rewards.       $50 USD ($65 CAD) VOUCHER: Our first voucher, you will receive a $50 USD ($65 CAD) voucher for maintaining your subscription or...

  6. How do I create an account?

    Last Updated: 08/21/2024 in Account Management
     To create an account: Ensure you are signing up in the correct market. You can change markets by clicking on the drop down arrow next to the language button in the upper left-hand corner of the screen. Click on Sign Up in the upper righ...

  7. Can I sell Nu Skin products through online marketplaces (such as Amazon, Ebay, Craigslist, etc.)?

    Last Updated: 09/05/2019 in Business Support Policies Social Media
    No, the answer to this is clear in our Social Selling Guidelines : "Brand Affiliates are prohibited from selling any products consumer-to-consumer (C2C) or via Online Marketplaces, including, but not limited to, Amazon, eBay, Craigslist, Facebook...

  8. When will I receive my order?

    Last Updated: 07/08/2024 in Shipping, Delivery, and Returns
    Orders placed after 2:00 pm MT will be shipped the next business day. US Shipping Methods: Standard: This shipping method takes 4-6 business days and is the default shipping method for all orders.  USPS - US Mail: This shipping method...

  9. My order arrived damaged, what do I do?

    Last Updated: 02/18/2022 in Shipping, Delivery, and Returns
    If your products arrived damaged AND/OR the outer shipping box is also damaged, please email ( support@nuskin.com ) or click here to live chat with one of our Support Agents, to provide a photograph of the damaged items and box. You will also ne...

  10. Skipping Subscription or Placing a Hold

    Last Updated: 08/02/2023 in Nu Skin Rewards Program Nu Skin Rewards General Questions
    Are you able to skip and/or place a hold on a monthly shipment? Yes. If you would like to skip and/or place a hold on your monthly shipment, you may do so by going online to www.nuskin.com or by contacting your local Support Center. By doing s...