Popular Articles

  1. How can I see my order history?

    While logged into your account, click on the person-silhouette  in the top right-hand corner. Then select Profile : Menu can be found in upper right corner. After Profile  loads, select ORDER HISTORY: Menu can be found o...
  2. How do I track my order?

    If you have not received your tracking confirmation email from the shipping courier, you can find the tracking information in your Order History when you are logged in. To locate Order History, click here . The tracking number shown in your Orde...
  3. What are ADR Product Points?

    ADR Product Points (not to be confused with SV ) are rewards points that can be earned by purchasing product through the ADR program. Although ADR Product Points are separate from Sales Volume, we use the Sales Volume to calculate ADR point earning...
  4. I can’t log into my account. What should I do?

    If you are having difficulty logging into your account, please check the following: Check that you have entered your email address correctly. Check that the password you entered is the same one you used to setup your account, otherwise click o...
  5. How do I cancel my order?

    If you find that you need to cancel your order, you may do so by calling our Support Center at 1-800-487-1000 - Option 1. We are committed to getting product to you as swiftly as possible, so the order may have already shipped when you call in. If ...
  6. What are the main benefits of the ADR program?

    In addition to the convenience of managing your ADR online, you can earn product points on your monthly or bi-monthly orders. These points can be redeemed for free products. For information regarding ADR points, click here . ...
  7.  How do I set up a Direct Deposit?

    All Brand Affiliates are able to receive payments on earned commission bonuses. For information on how to earn commission bonuses , please see Velocity . The following information is not applicable to Members and Customers.  Direct Depo...
  8. I haven’t received my order, how do I find it?

    If your package is missing, please check around the outside of the house, as it may have been placed in a less-conspicuous location by the courier. Also, please check around your house and with your neighbors before contacting the Support Center or ...
  9. How do I cancel my ADR?

    You may cancel your ADR online by selecting " Delete ADR" on the ADR Management page: Found in the ADR Management page. ...
  10. Are your products vegan friendly?

    At Nu Skin, we do not state or claim that our products are suitable for vegans. The reason for this is that there are some products that contain animal byproduct ingredients. For example, Sunright Lip Balm contains beeswax. Our Pharmanex supplement...