Popular Articles

  1. How do I cancel my Subscription?

    You may cancel your Subscription online by following these steps: 1. To "Cancel" a subscription shipment, login to your online account and navigate to Subscriptions .  2. Check the Select All .  3. Now that all items have been selected, cli...
  2. Why is my LumiSpa not working?

    Troubleshooting Here are the most common issues customers experience with the LumiSpa. If you are having difficulty, please follow the included steps. If you are still experiencing issues, please contact Customer Support. You will be asked...
  3. How do I "Skip" this month's subscription order?

    To "Skip" a subscription shipment, Log in to your online account and navigate to Subscriptions .  *Since you are allowed to manage each item in your subscription one by one, you may skip only one item, or all. To skip items in your subscription...
  4. How do I cancel my order?

    If you need to cancel your order, there is a 15 minute cancellation window from the time the order is placed. To cancel your order, simply follow the steps below. 1. Navigate to Order History 2. Locate the order you'd like to cancel. 3. Select ...
  5. How do I use the ageLOC LumiSpa?

    ageLOC LumiSpa is a twice daily regimen. Use it morning and night for best results.  STEP 1  Moisten face with water.  Apply ageLOC LumiSpa treatment cleanser to all areas of the face. STEP 2 Wet treatment head by placing it under ...
  6. Can I use your products if I am pregnant or breastfeeding?

    Nu Skin products are carefully formulated and dermatologist-tested to be safe and effective for most people. Because both pregnancy and breastfeeding are considered to be medical conditions, we would request that any pregnant or nursing woman pleas...
  7. I can’t log into my account. What should I do?

    If you are having difficulty logging into your account, please check the following: Check that you have entered your email address correctly. Check that the password you entered is the same one you used to setup your account, otherwise click o...
  8. What is the return policy?

    Retail Customers If a Retail Customer purchases a Nu Skin product directly from Nu Skin, then unless otherwise required by applicable law or a specific product guarantee, Nu Skin will provide said Retail Customer with a 100% refund on the return...
  9. How do I return products?

    To return any unwanted items, you will need to obtain an RMA (Return Merchandise Authorization) number from the Company. If you are in need of an RMA in Canada, please click here to live chat with one of our Support Agents. If you are in need ...
  10. I am missing a product from my order, what should I do?

    If you are missing a product from your order: First, please check the entire shipment box and its contents, and compare the order received with your emailed invoice. If you are still missing the product, please contact the Support Center at 1-801...