Popular Articles

  1. How can I see my order history?

    While logged into your account, click on the person-silhouette  in the top right-hand corner. Then select Profile : Menu can be found in upper right corner. After Profile  loads, select ORDER HISTORY: Menu can be found o...
  2. How do I track my order?

    If you have not received your tracking confirmation email from the shipping courier, you can find the tracking information in your Order History when you are logged in. To locate Order History, click here . The tracking number shown in your Orde...
  3. Why is my LumiSpa not working?

    Troubleshooting Here are the most common issues customers experience with the LumiSpa. If you are having difficulty, please follow the included steps. If you are still experiencing issues, please contact Customer Support. You will be asked...
  4. How do I use the ageLOC LumiSpa?

    ageLOC LumiSpa is a twice daily regimen. Use it morning and night for best results.  STEP 1  Moisten face with water.  Apply ageLOC LumiSpa treatment cleanser to all areas of the face. STEP 2 Wet treatment head by pl...
  5. I haven’t received my order, how do I find it?

    If your package is missing, please check around the outside of the house, as it may have been placed in a less-conspicuous location by the courier. Also, please check around your house and with your neighbors before contacting the Support Center or ...
  6. How do I qualify to attend a Success Trip?

    You must first qualify as a Brand Representative to begin earning Success Points. After qualifying as a Brand Representative, you can speak with our Brand Representative Support team for more individualized assistance in meeting the targets below. ...
  7. I can’t log into my account. What should I do?

    If you are having difficulty logging into your account, please check the following: Check that you have entered your email address correctly. Check that the password you entered is the same one you used to setup your account, otherwise click o...
  8. How do I cancel my order?

    If you find that you need to cancel your order, please click here to live chat with one of our Support agents. We are committed to getting product to you as swiftly as possible, so the order may have already shipped when you call in. If this...
  9.  How do I set up a Direct Deposit?

    All Brand Affiliates are able to receive payments on earned commission bonuses. For information on how to earn commission bonuses , please see Velocity . The following information is not applicable to Members and Customers.  Direct Depo...
  10. What are ADR Product Points?

    ADR Product Points (not to be confused with SV ) are rewards points that can be earned by purchasing product through the ADR program. Although ADR Product Points are separate from Sales Volume, we use the Sales Volume to calculate ADR point earning...