Popular Articles

  1. I have used Klarna before – why have I been declined?

    We understand your frustration having successfully used Klarna previously. The way our business model works is that the approval assessment is completed against each individual order attempt. We do this by contacting our Credit Reference Agencies (o...
  2. I have asked for a refund. How will I be refunded?

    Refunds will be issued back to the debit or credit card which was originally used at checkout.
  3. I have canceled my order. How long will it take until I receive my refund?

    As soon as the store has registered your cancellation or your return, the refund will normally be processed within 5 business days.
  4. Is my payment information safe?

    Payment information is processed securely by Klarna. No card details are transferred to or held by [MERCHANT]. All transactions take place through connections secured with the latest industry standard security protocols.
  5. Why is my RenuSpa iO not working?

    TROUBLESHOOTING If you have any unexpected operation or events, please call Nu Skin Support Services at: 1-801-345-9900. LOSS OF CONDUCTIVITY DURING USE If the metallic nodes lose contact with your skin, the current will be interrupted, causin...
  6. What do I need to provide when I make a purchase?

    If you want to purchase something using Klarna’s Pay in 3, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna needs to talk to you urgently they'll use the phone number you...
  7. I have an excellent credit score so why did Klarna not approve my order?

    Klarna makes credit decisions based on available credit decision data in real time. We are a financial institution and must always lend wisely, based on whether consumers are able to pay debt at the time of purchase, and not always based on historic...
  8. Can I set up automatic monthly repayments?

    During the Klarna Financing application you will be asked to set up a Direct Debit Mandate from your bank account. Klarna will debit your monthly installments from your bank account automatically via this Direct Debit Mandate so you don’t need to do...
  9. What type of Warranty does the RenuSpa iO have?

    Limited Two-Year Warranty:  Nu Skin guarantees your device to be free from defects in materials and workmanship for a period of two years from the original date of consumer purchase. This warranty does not cover damage to the product as a result of...
  10. Can I have multiple Pay in 30 days orders at the same time?

    Yes, you can. If you see Klarna Pay in 30 days when you go to an online checkout then it is available to you. Every time you use Pay in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.