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  1. I have asked for a refund. How will I be refunded?

    Refunds will be issued back to the debit or credit card which was originally used at checkout.
  2. I have canceled my order. How long will it take until I receive my refund?

    As soon as the store has registered your cancellation or your return, the refund will normally be processed within 5 business days.
  3. What happens if I cancel or return my order?

    As soon as [MERCHANT] has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
  4. How do I know Klarna has received my payment?

    Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk (or the applic...
  5. Is my payment information safe?

    Payment information is processed securely by Klarna. No card details are transferred to or held by [MERCHANT]. All transactions take place through connections secured with the latest industry standard security protocols.
  6. Can I pay before the due date?

    Yes. Just go to the Klarna app or log onto Klarna.com/uk (or the applicable site for your country).
  7. I have been asked to go to the Klarna site. Is this correct?

    If you choose to pay for your order using Pay in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.
  8. How do I make repayments to Klarna?

    You can pay any time within 30 days of your purchase interest-free. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed wi...
  9. Will a credit search take place?

    When you use Pay in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase. This will not impact your credit rating.
  10. What do I need to provide when I make a purchase?

    If you want to purchase something using Klarna’s Pay in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use t...