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  1. How do I place an order using Financing with Klarna?

    To purchase with Klarna Financing, add the product you wish to purchase to your basket and proceed to the checkout as normal. Then select the “Pay Over Time” payment method. This will start your application for Klarna Financing. You will...
  2. Do you offer a financing plan?

    We have partnered with Klarna to offer credit as an option when purchasing with us. With the Klarna Financing payment plan, you can spread your payments over [6,12, or 24] months.
  3. What happens to my statement when I have returned part of my order?

    Once [MERCHANT] has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna ap...
  4. What happens to my statement, when I have returned the goods?

    Once [MERCHANT] has received the return and Klarna has received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
  5. I have asked for a refund. How will I be refunded?

    Refunds will be issued back to the debit or credit card which was originally used at checkout.
  6. I have canceled my order. How long will it take until I receive my refund?

    As soon as the store has registered your cancellation or your return, the refund will normally be processed within 5 business days.
  7. What happens if I cancel or return my order?

    As soon as [MERCHANT] has confirmed with Klarna that your cancellation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.
  8. How do I know Klarna has received my payment?

    Klarna will notify you by email, SMS or push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk (or the ap...
  9. Is my payment information safe?

    Payment information is processed securely by Klarna. No card details are transferred to or held by [MERCHANT]. All transactions take place through connections secured with the latest industry standard security protocols.
  10. Can I pay before the due date?

    Yes. Just go to the Klarna app or log onto Klarna.com/uk (or the applicable site for your country).