ADR General Questions

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What are the main benefits of the ADR program?
In addition to the convenience of managing your ADR online, you can earn product points on your monthly or bi-monthly orders. These points can be redeemed for free products. For information regarding ADR points, click here . ...
What are the rewards of the ADR program?
The ADR program rewards include automatic monthly (or bi-monthly) processing of your order on the date of your choice (between day 01 and 25 of each month) and accumulation of ADR points. Only ADR orders with non-exempt products will earn ADR points...
How do I enroll in the ADR program?
Enrolling in the ADR program is simple. Follow the steps below to create an ADR: Begin by logging into your account on www.nuskin.com . Navigate to any product you would like to receive on a monthly basis by using the search bar or clicking on ...
Are there any requirements to create an ADR account?
No. There are no requirements to create an ADR account. However, there are requirements to receive ADR benefits. For example, your ADR order must have a minimum value of 50 SV to earn ADR points, regardless if you are a Retail Customer, Member, or ...
How do I make changes to (manage) my ADR?
You may make changes to your ADR online by following these instructions: Click on the person silhouette  next to your name. This is located in the top-right corner of the page. The ADR Manage option is located in the drop-down menu under ...
Can I have an ADR order shipped more than once per month?
Yes. By default, ADRs automatically ship once per month. However, you may use the Ship Now option to release your ADR shipment as many times as you would like per month. For more information, see ADR Ship Now . ...
Are there any restrictions to what products I can order on the ADR program?
Yes. Some products are restricted from being purchased on an ADR. For example, promotions cannot be added to ADRs, unless otherwise stated in the promotion information. Some packages and product collections may be added, but will not receive any fu...
When is the latest I can make changes to my ADR before it ships out?
We recommend making any changes to your ADR shipment at least 5 business days before the process date. This will ensure your changes take effect.
Will I be notified when my ADR order ships?
Yes. An email will be sent 5 days before your ADR order is shipped. An order confirmation email will also be sent when the ADR order is created, and a tracking email is sent when your ADR is actually shipped. If you need to update your email, ...
What payment methods are accepted for ADR orders?
Nu Skin accepts the following payment methods for ADR orders: US Payment Options: American Express, Discover, Master Card, Visa, and PayPal. Canada Payment Options: Master Card, Visa, and PayPal. ...
What ADR features can be managed online?
The following ADR features can be completed online: Change or edit products Shipping frequency Payment type Shipping address Order Now (send the ADR shipment out right away) Skip shipment Redeem product points ...
What are the advantages of creating/modifying an ADR online?
The advantages of creating/modifying an ADR online are: - Discounted shipping. - The ability to immediately see and confirm changes are done correctly. - Immediate feedback when changes are made.
What should I do if I start to acquire too many products?
Your ADR can be edited to reflect your needs. You may change your products , ship date , or even skip shipments .  ...
What will happen if a product is out of stock?
If an item is out of stock, then this item will be removed from your ADR and automatically added back as soon as the item is back in stock. If the out of stock item is the only product on the ADR, the ADR will not be able to ship until the item is b...
What happens if my credit card is declined on my ADR order?
Don’t worry, if the credit card is declined we will try to process the payment again. After the 3rd unsuccessful attempt the order will be cancelled, but the ADR will remain active. Once you have updated your card, you will be able to ship yo...